Effective date: August 12, 2025

Introduction

Reliable Refugee Storytellers Association (“RRSA“) is committed to protecting the privacy of visitors to our website and the people who share stories, media, and contact information with us. This Privacy Policy explains what personal information we collect, how we use and protect it, when we may share it, and how you can exercise your rights. RRSA is a youth refugee-led organization based in Bidibidi Refugee Settlement. (Refugee Storytellers Association)

Contact information & office

If you have questions or want to exercise your privacy rights, contact:

Reliable Refugee Storytellers Association
Village 4, Zone 1, Bidibidi Refugee Settlement, Yumbe District, Uganda.
Phone: +256 777 516 055.
Email: here. (Refugee Storytellers Association)

Scope

This policy applies to personal information collected:

  • On our website and online forms (including partnership volunteer and donation pages). (Refugee Storytellers Association)
  • When you email or call us.
  • When you submit stories, photos, audio or video to RRSA for publication, training, or archiving.
  • When you interact with RRSA on social media pages (e.g. Facebook, LinkedIn)

Information we collect

A. Information you give us directly

  • Contact details (name, email, phone).
  • Content you submit (stories, testimonies, photos, video, audio, location info you choose to include).
  • Donation information (we receive confirmation of donation amounts and donor contact details where provided; payment card or bank details are handled by our payment provider see Section 8). (Refugee Storytellers Association)

B. Information automatically collected

  • Log data (IP address, browser type, pages visited, timestamps).
  • Cookie and similar tracking data used to operate the site and measure usage.

C. Sensitive information

  • We do not intentionally collect sensitive personal data (e.g., health data, political opinions, or information revealing racial/ethnic origin) unless you explicitly provide it and give clear, informed consent for the specific purpose (for example as part of a testimony). When sensitive data is required for a program, we will explain why and request explicit consent.

How we use your information

We use personal information to:

  • Provide, maintain and improve the website and our programs.
  • Process donations and send receipts and acknowledgements. (Refugee Storytellers Association)
  • Publish stories, photos, audio and video when you grant permission.
  • Communicate newsletters, event invitations, and program updates when you opt in. (Refugee Storytellers Association)
  • Respond to inquiries and provide support.
  • Meet legal and reporting obligations (e.g., donor records for accounting where required).

Legal basis (where applicable)

Where data protection law applies, our lawful bases for processing include your consent (e.g., for newsletters or publishing submitted content), our legitimate interests (running and improving our services and communications), performance of a contract (donation processing), and compliance with legal obligations.

Publication of stories and media

If you submit content (stories, photos, audio or video) to RRSA for publication, we will ask for your permission and explain how and where we intend to use it. You may withdraw permission at any time; we will make reasonable efforts to remove content from our platforms, noting that copies may persist in backups or on external platforms after removal.

Donations & payment processing

Our website includes a donation feature. Payment details (card/account numbers) are collected directly by our third-party payment processor and are not stored on RRSA servers. If you want a version of this policy that names the exact payment provider (e.g., PayPal, Stripe, GiveWP, Flutterwave, etc.), tell us which one you use or allow us to check the site. Donation records (amount, donor name and contact where provided, receipt) are retained for accounting and reporting. (Refugee Storytellers Association)

Cookies, analytics & third-party services

We and our service providers may use cookies and similar technologies to operate the site and analyze usage. We also use third-party services (for hosting, email/newsletters, analytics, and social media embeds). These third parties may collect information about your visit; their practices are governed by their privacy policies.

Sharing & disclosure

We share personal data only as necessary to:

  • Service providers who perform functions on our behalf (payment processors, hosting providers, email platforms, analytics vendors).
  • Legal or regulatory authorities when required by law.
  • Partners, but only with your explicit consent (for example, when we co-publish content).
    We require vendors to protect personal data and use it only for permitted purposes.

Data security & retention

We use reasonable administrative and technical measures to protect personal data. However, no system is 100% secure. We retain personal data only as long as necessary for the purposes described (for example: donation records retained for accounting/financial reporting periods; newsletter contacts until unsubscribed). If you want specific retention periods added (e.g., 7 years for financial records), tell us and we’ll include them.

International transfers

Data may be processed or stored outside your country. Where necessary, RRSA will seek to ensure an adequate level of protection consistent with applicable law.

Children’s privacy

Our site is not intended for children under 13 (or a higher local minimum age). We do not knowingly collect personal data from children without parental consent. If you believe a child’s information has been submitted without consent, contact us and we will remove it promptly.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, contact reliablerefugeestories@gmail.com or the phone number listed above. We will respond in line with applicable law.

Social media & third-party content

Our pages or embeds on social networks (for example, Facebook) are subject to those platforms’ privacy policies. Interaction with RRSA on Facebook and other social platforms will be governed by those platforms’ rules. (Facebook)

Changes to this policy

We may update this policy. Material changes will be posted on the website with a revised effective date.

Complaints

If you have a concern, please contact us or by phone through our WhatsApp chat button on the lower right bottom of our website. You may also have the right to lodge a complaint with a relevant supervisory authority.

“We use cookies to improve your experience, analyze site traffic, and to show content from third parties. By using our site you accept our cookie use. Manage cookie settings or read our full Privacy Policy.”

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